5 Simple Statements About Telus technical support Explained

5 Simple Statements About Telus technical support Explained

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I've experienced problems Along with the Tech Support for the home World-wide-web also so hard we expended about one hour dealing with a concern. I’ve been having for months and months.

Hey @DjE we could undoubtedly do what we are able to to help. Can you you should deliver us a private concept and We're going to go from there?

We're sorry to listen to about all of these complications you have experienced with equally tech support and billing. Please ship us A personal message, and we’ll perform to obtain you the aid and abide by-up required to take care of these issues at the earliest opportunity.

I called Telus CS at 8.55AM Mountain time and they hanged up on me, saying that I have to get in touch with through "typical Workplace hours". Is this for genuine?

You are able to only modify it. I waited for one hour over the phone to speak to a human. He was beneficial, but had to redirect me to a different human being. I had been then on hold for another hour. They presented me a greater deal, nevertheless it wasn't what was presented on the internet. These promotions are For brand spanking new customers. As being a loyal customer I would have to pay out $seventy eight as compared to $sixty for your new customer, for your service I desired.

• In my conversation with Juan from your loyalty team, I was falsely accused of staying discriminatory Once i referenced An additional department, which was hugely offensive and uncalled for. Juan later on apologized, saying the working experience was totally unacceptable.

I'm producing to express my deep dissatisfaction Together with the customer service I obtained whilst trying to clarify the main points of my new agreement and bargains. My recent expertise has still left me emotion discouraged, undervalued, and worried about your team's All round top quality of support.

once the agent overview my account he reported I can not provide you with a offer or credits such as you have now with the exiting account, so i just gave up and hangup the telephone.

• After i called to make clear, Eunice in the BCX Wireless Car group instructed me that the savings had been applied. Having said that, she copied and pasted Abdul’s notes, which did not make clear the low cost particulars.

If an automated assistant asks for The main reason of your simply call, mention "I would like to make payment arrangements for my mobility bill".

In the approaching months and months, we'll be working to grow the merchandise and services supported, so maintain examining again for updates.

It occurred on Sunday that I experienced a awful problem. But I was delighted to find this Web site labored on weekends. And Helen granted me assist, time, and tolerance to resolve the condition. I'm so grateful I simply cannot tell!

Right now my mobile phone stopped connecting to your telus network. Therefore it's got taken me a forty five to sift throughout the ai gate keepers prompt's just to speak to a real human being, all even though telus ai tries anything to not enable me to talk to a real individual.  

Seems like all we could do now could be air our grievances on a general public Discussion board from the hopes of someone ready of Telus technical support authority can in fact do a thing about this.  

I'll cancel every one of the services property and cell with Telus and tell my family and friends to take action, which was the worst encounter I bought with Telus